Running a business required many supporting works in order to allow it to run smoothly. With a great supporting team like the help desk services, the company is able to provide customer with instant solutions. Setting up a help desk facilities, maintaining and training a team of operators and managers is expensive and is a real cost, by hiring us you will lower your bottom line expenses on a daily basis.

Why Sodlan Tech ?

Your Problems Our Solutions – Sodlan Tech deliver timely, relevant and world class outsourcing services, this is at the heart of Sodlan Tech and an essential part of our foundation.

Help desk agent must be very detail-oriented, have abilities to solve problems, and have great skills in particular field. The task Sodlan Tech conduct to achieve our client goals based on many factors and expertise. We? have agents in many fields of expertise and we trained our agent to make sure that every single agent has abilities to assist our client in any field they need.
    • Offer help desk?agents??that have strong problem-solving, analytical and? communication skills.
    • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best
    • Provide skilled agents with ability to understand complex system from documentation?with the logic to?determine where that system is breaking.
    • Prepares product or service reports by collecting and analyzing customer information.
    • Contributes to team effort by accomplishing related results as needed.

— For Help desk service we have the perfect facilities equipment, and software to operate on. All the clients information will be confidential and protected inhouse. We pay attention in every details because we comprehend that every information are priceless and has an influence on the outcome in many ways. With the objection of serving only the best service for client, we use only new and functional technologies and equipments in our work place, we combine the best technologies and the best assistants to bring our client higher reputation.

  • Private Secure Networking, VPN, Firewall, HIPAA Compliant
  • 24/7 Availability, Dedicated and Shared Representatives
  • Advanced fully flexible software that can adapt to suits your need.
There are several industries that needs help desk service and each industry has its own procedures, which we will make sure that we are able to provide the perfect help desk service to every industries that needed. Our company provide only significant process that fit to the point of your real requirements to avoid wasting time and budget constraint. We cling only to the correct process and method because we understand the importance of making the right things in the right moments.

  • Give importance in the process of setting plans.
  • Focus in the correct process to follow customers necessity and to maintain the correct process to exceed the quality.
  • Provide experts agents which will work 24/7 to support your toll free phone number services both in local and international location.

Industry Expertise

Sodlan Tech provide and ensured ?absolute solution? for client?s business results. Our employees consist of a diverse and professional group of people whose expertise in providing a unique services to many of industrial sector.

Retail & Consumer Products
Needed skilled assistant in the retail & consumer product? field? Let Sodlan Tech, provide the best help desk service for you.
Telecommunications
Too musch cost for hireing the right agents for your business? Experts help daesk agents are in Sodlan Tech only.?

MORE INDUSTRIES HERE!


Thank you for your prompt response and great service in getting our server license updated after replaced our broken hardwares last year. We appreciated being able to speak with actual people instead of an answering machine or having to leave an email. Please ensure that you pass our thanks on towards Edward. Thank you.”

Samuel Kyle, Fabula PC

Our range of services includes Telemarketing & Telesales, Market research & surveys, Sales & Lead generation, Social media marketing, Email marketing, Customer service & support, Technical support, Phone support, Order processing, Data entry, Personal assistant, Web research, Business Website Development, Email response handling and more.