We spend extra time on our employee training process in order to create great customer service agents and enhances the qualities of services provide. This will allow us to gain customer loyalty and trust as a business partner. At Sodlan Tech we are trained to create positive attitude towards your product and services, maintaining a good relationship between you and your customer and business, providing the best solution for your customers. Here at Sodlan Tech, we have the correct element to help your company achieve your goals.

Why Sodlan Tech ?

Your Problems Our Solutions – Sodlan Tech deliver timely, relevant and world class outsourcing services, this is at the heart of Sodlan Tech and an essential part of our foundation.

Our goal of customer service is to create maximum satisfaction to our client’s customer and not only to help the customers with problem but to make customers, more importantly repeat customers with brand loyalty. At Sodlan Tech we have experienced agent with service mind, patient , and ability to handle problems and customers. There are various parameters to ensure you of our work qualities. The training program, group and individual coaching in the product and service is the core of the process that we make to achieve our goal of customer service.
    • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
    • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
    • Prepares product or service reports by collecting and analyzing customer information.
    • Contributes to team effort by accomplishing related results as needed.

Our customer service facility accommodates the very best environment customer service and telemarketing service needs. We are fully prepared to meet all of your customer service outsourcing requirements. We can within a short period of time design and start up a program to your specifications. Our company have access in many kind of facilities, technologies and specific program that is necessary in the process of providing the best service for your business.

    • Award Winning ACD and IVR inbound Call Center Systems
    • Advanced Routing and Data Capture Capabilities
    • Patch, Hot Transfer, Conference with our inbound call centers.
    • Toll Free Acquisition / Vanity Number / Voicemail and transcriptions
    • 24/7 Availability, Dedicated and Shared Representatives
    • Private Secure Networking, VPN, Firewall, HIPAA Compliant
    • Full statistical daily and real time reporting for our inbound call center program.
    Sodlan Tech Call Centers also uses the following instructional methods- standard lectures, small group discussions, multimedia learning, customer contact simulation, live call observation, skill drilling, side-by-side coaching and product knowledge tests. Our quality audit team ensures we are running a highly effective and efficient operation for each of our clients. The result of our rigorous Quality Audit team means Accurate Data Capture and a superior inbound call centers customer experience.

      • Work hard in the brain storming process to issues the best process that suit with your business.
      • Have high concern in all information that we delivered to your client.
      • Give high importance and classify each customers request in a short time.
      • Provide feedback in any process of the calls to understand the problems and solve them in the short period of time.

      Industry Expertise

      Sodlan Tech provide and ensured “absolute solution” for client’s business results. Our employee consist of a diverse and professional group of people whose expertise in providing a unique services to many of industrial sector.

      Banking and Financial Services
      Limited staff to service for 24/7? Sodlan Tech customer service agents can help you.

      Utility & energy Services
      Answering all your clients requirements take lots of time. Call us for the premium and fast service in each call.

      “Feed back from our customer is GREAT! Sodlan Tech customer services’ team are very courteous and truly express their sympathy to our every of our cutomer. Every problem was solved in a very professional way. Keep up the good work!.”

      William Montgomery, Hamshire Wine Export

      Our range of services includes Telemarketing & Telesales, Market research & surveys, Sales & Lead generation, Social media marketing, Email marketing, Customer service & support, Technical support, Phone support, Order processing, Data entry, Personal assistant, Web research, Business Website Development, Email response handling and more.