Food Service industry today has been developed to suit customers need of convenience. Things such as home delivery service which customer call to the service provider to bring them their services, requires more employees and more cost than setting up a call center and delivery center. It has became the challenge of the company to find the way to minimize the cost.
Today’s Food service companies are faced with unprecedented economic and environmental challenges. They must contend with rising raw material costs, changing business models, slow growth, and consumers showing very little brand loyalty, while others are more complex like retailer mandates, government regulations and greater sophistication in the lifestyles of consumers. Sodlan Tech can provide you with all you need for those to be possible with our great innovative solution and our effective team of customer service.
1st EXAMPLE: The successful medium size food delivery company with more than 500 products and more than 10,000 customers receives more than 500 sales orders daily. Sales orders were taken through its call centers, but the facilities and manpower that they had were not able to handle this many sales, and the company sales has been reducing due to the problem of communication and order taking which is not enough staff to handle.
Our task was to operate on order taking and customer service for the company to improve the revenue and sales
Key services provided by Sodlan Tech include:
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Resolves product or service problems by clarifying the customer?s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
The company can now handle more customer than before and even gain more revenues and sales. Have some improvement in customer service and order taking.
It?s very professional and creative. I haven?t experienced such excellent customer service in terms of food industry services in a long time. Sodlan Tech treats our customers with fast, delicate, and impressive services. Not only did Sodlan Tech's customer relation management enhance and help us support our business, but Sodlan Tech also provide a fabulous telesales marketing strategy which exemplifies our sales and help us explores new market groups. If you want your business to grow significantly, choose Sodlan Tech Pvt. Ltd..”Adam M., Pasta and Salad Caf?
Commitment with our partner
Your Problems Our Solutions ? Sodlan Tech deliver timely, relevant and world class outsourcing services, this is at the heart of Sodlan Tech and an essential part of our foundation. Only brilliant agents is able to perform excellent service, we are that kind of representatives that will grap success and reputation for your company.? Apart from Sodlan Tech priceless human resources, our facilities and technologies in the call center field is also place in the first rating position in the country. We have up to date technologies which provide better service that reflect outstanding capacity in providing service for our client. At Sodlan Tech, we insist on placing importance in designing correct plan, following? in the exact process, utilizing high technology program, using the right person in the right work, performing only “excellent” service for client.
We look forward to working with you enabling you to concentrate on your core business, Outsourcing business processes enables companies to reduce operating cost, optimize revenues, concentrate on their main business objectives whilst also enhancing customer loyalty.