The Financial Services industry is experiencing significant chaos. Market volatility, increased regulation, shrinking demand, and competition are driving the industry to adopt new operating models. Financial Services Outsourcing has been adopted as a solution to survive.
The finance and banking industries are facing difficult times. With tough economic conditions and tightening credit, financial services companies are finding it more difficult to acquire new customers and prevent existing customers from defaulting on their obligations. The ability to gain and maintain customer confidence and trust is imperative in today’s financial services industry, as is the need to maintain an efficient operation and a low cost base.
1st EXAMPLE: The bank needed to create an effective long-term solution for their acquisitions program. Believing in ?quantity over quality? is a fatal flaw in an acquisitions plan as customers may be easily obtained, but unprofitable to maintain in the long run. The internal team was not particularly specialized in the areas of sales and customer service?training that is highly effective in acquisition and retention.
The plan to improve the bank?s credit card acquisition and support was an inbound program requiring 100% compliancy and complete script adherence. The inbound customer acquisition program in the financial services industry involved a rank of customer service functions, which required our team members to demonstrate their knowledge on a variety of products in the marketplace, customer retention strategies, and effective up-sell and cross-sell tactics.
The bank was able to gain more customer and customer retention for long run with low cost of operation.
As the CEO of the company, what is always in my focus is the growth of the organisation, sales incensement,?? premier service to customers, target more customers, loyalty in existing clients, higher profit and maximum investor satisfaction. Sodlan Tech provides the excellences, uniqueness, accuracy and cogent of our requirements that hit on customers need. Sodlan Tech has demonstrated flexibility in providing solutions that meet the higher quality which we can?t find in others service providers companies.”Jonathan M., Plus Investement Corp.