?Retail? is the sale of goods and services from individuals or businesses to the end-user. Retailing isn?t just about selling goods to customer but in order to maintain a positive reputation the retailer has to be able to suits the need of customer too, because customer purchasing behaviors are not stable. They can be change anytime, and also the satisfactory levels of the customer may fluctuate according to our services. If the procedure is done so correctly, the customer is garanteed to return to you.


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Customer?s transaction behavior changes significantly during these past few years, this affect many industries including retail. Retailers need to modernize their business to catch up more customers. High competition within the industry, economic fluctuation and others unpredictable factors forces many retailers to act faster in providing finer service and solution for customers. Another important factor that retailers need is more development. This is because the industry provides more choices for buyers, for instance department stores, warehouse stores, supermarket, convenience stores and specialty stores.

Case Study

Your Challenge:

1st EXAMPLE:? In one of a successful medium size retailer, over 500 customers order over a couple of thousands products daily. Their difficulties appears to be that their facility doesn’t have enough manpowers nor resources to take those order. The shop sales has been reducing due to the lack or resources and staff to handle the calls. As a result, customers lost their loyalty in the company which heavily effected the company fianancially as well as its profile.

Our Solution:

So, taking calls with limited resource and people is tough. Especially when you have other core business to look after. Why don’t let us do it? Whether its a hundreds of calls per day or a couple of thousands we can handle it. Here at Sodlan Tech we are professional solution creator. It doesn’t matter if you are a small size retailer or a fortune 500 maga-store, we have all the resource to sort your problem out. Is making more money the best that we can do for you? Not at Sodlan Tech, we also helping saving your dollar as well.

Key services provided by Sodlan Tech include:

    • Attracts potential customers by answering their question regarding product and service quetion.
    • We determine the cause of the problem as well as selecting and explaining the best solution to solve their problem.
    • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
    • Eye out for any potential doors of opportunity to up-sell or cross-sell to the customers.


With our support, your company will now be able to handle the customers effectively without worrying about the limited resource. You don’t need to invest more in your facility or hire more staff. We will handle all of your problems while you focusing on your core business. Sodlan Tech make sure that the customers register their loyalty to your company.

?Industry quality is the key. We want to ensure you, that we chose a provider that understand the complexities of our business. Sodlan Tech’s knowledge is comprehensive and its solutions flexible.” ?

Norman A., Brother Sub

Our range of services includes Telemarketing & Telesales, Market research & surveys, Sales & Lead generation, Social media marketing, Email marketing, Customer service & support, Technical support, Phone support, Order processing, Data entry, Personal assistant, Web research, Business Website Development, Email response handling and more.